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Nixloop answers the phone.
And books the appointment.

An AI medical bot service for clinics. It verifies who's calling, finds real openings in your practice-management system, and books the visit. English and Spanish, and it never closes for lunch.

Book a pilot See how it works

Live today on AdvancedMD. Custom connectors for other scheduling systems.

Incoming call · front desk line

Simulated conversation. Fictitious patient data.

One loop, three parts

Onboarding and the knowledge base work the same for every clinic. What changes is the connector, which we build for the management system you already run.

1

Teach it your clinic

Hours, locations, providers, fees, policies, accepted insurances, transfer numbers: entered once in a structured knowledge base, in English and Spanish. Every publish is validated before the bot can use it, and every version can be rolled back.

  • Guided onboarding checklist
  • English and Spanish built in
  • Versioned & reversible
2

Connect your systems

A middleware layer translates the bot's requests into your practice-management system's language. AdvancedMD is connected today: patient lookup, live availability, booking, rescheduling, balances, refill routing. Use something else? We build the connector.

  • AdvancedMD live today
  • Custom connectors on request
  • Rate-limit & retry aware
3

Let it take the calls

The bot greets, verifies identity, and works the request: scheduling, refills, balances, directions, transfers. It speaks naturally, waits for elderly callers, and hands off to your staff the moment someone asks for a person.

  • Identity checked before anything else
  • English & Spanish, auto-detected
  • Warm handoff to your team

What it handles on a call

Callers don't land in a phone tree or a voicemail. The bot finishes the actual task on the line, working from your live schedule.

Booking against real availability

The bot searches your actual provider schedules and only offers times your system returned. If a caller asks for two-thirty, it checks two-thirty, and offers the closest openings if that slot is taken.

“Is 2:30 open?” Exact-time check, nearest alternatives ready
“What's open Thursday?” Whole-day listing, morning or afternoon
“Whenever's soonest.” First available across coming days
  • Reschedules & cancellations Always offers to rebook before letting a visit go.
  • New patient registration Collects details, spells names back, confirms before saving.
  • Prescription refill requests The request has to match a medication already on the chart.
  • Billing balances Read-only answers; payment requests go to your staff.
  • Warm transfers Routes to billing, scheduling, clinical, or a supervisor.
  • Family calls One parent, three kids' appointments, each verified separately.
  • Clinic questions Hours, directions, fees, and accepted insurances, answered from your clinic's knowledge base.
  • English & Spanish Detected from the caller's first words, switched mid-call if needed.

Guardrails, enforced in code

Every rule in this section lives in the bot's code. A persuasive caller, or a bad day for the model, can't get around it.

Identity before information

Date of birth and name are verified before any appointment, medication, or balance is discussed. Enforced per patient, per call.

Emergencies exit fast

Chest pain, trouble breathing, stroke signs: the bot stops scheduling and sends the caller to emergency services right away.

A person, on first ask

Anyone who asks for a human is transferred immediately. The bot doesn't try to keep the caller.

Nothing sensitive by phone

The bot won't take card numbers, payments, or insurance member IDs over the phone. Test results follow your clinic's release policy.

Knowledge that passes inspection

Every knowledge-base publish is checked for unsafe content and personal data before the bot can use it. Old versions stay available, and any publish can be rolled back.

Privacy-conscious records

Personal details stay out of the logs, access is role-based per clinic, and every change is audit-trailed.

Designed to support privacy-conscious, audit-ready operations. Compliance posture is reviewed with each clinic during onboarding.

Made for your management system

Nixloop is live on AdvancedMD today: patient search and registration, three modes of availability search, booking, rescheduling, cancellations, balance lookups, medication lists, and refill routing.

On a different system? The bot and onboarding stay the same. We build a dedicated connector for your scheduler, with the same careful handling of rate limits, retries, and double-booking protection.

Ask about your system

From kickoff to first call

A guided checklist takes your clinic from empty profile to supervised pilot. Nothing goes live without your approval.

  1. 01
    Profile & directoryLocations, hours, providers, specialties.
  2. 02
    Policies & coverageFees, insurances, pharmacies, in English and Spanish.
  3. 03
    Routing, agreed on paperTransfer numbers and escalation rules signed off by your office manager.
  4. 04
    Connector & keysYour management system wired in and tested.
  5. 05
    Supervised pilot callsReal scenarios, staff listening, adjustments applied.
  6. 06
    Go-live, with approvalYou flip the switch, and can roll back any change after.

Start with a pilot

Tell us about your clinic and the system you schedule with. We'll come back with a pilot plan: scope, timeline, and what your front desk will notice first.

  • A working bot on your real schedule, supervised
  • Your knowledge base built alongside our team
  • Clear go/no-go criteria before anything goes live

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